Online Service Advisor Training

​

Most service advisors show up. Gold standard service advisors stand out.

​

There's a difference between an advisor who processes cars and one who builds relationships, earns trust, and drives real results — for their customers, their team, and themselves. That difference is learnable. And it starts here.

​

Introducing: Being a Gold Standard Service Advisor A comprehensive training course based on the book by Alana Valino Solis

​

Whether you're brand new to the drive lane or you've been writing repair orders for years, this course will challenge everything you thought you knew about what it means to truly excel in automotive service.

​

In this course, you'll learn how to:

​

• Own your professional identity and show up with the mindset of a champion

• Make every first impression count — and turn first-time visitors into lifelong customers

• Master the write-up process so nothing falls through the cracks

• Recommend services with honesty, confidence, and zero pushback anxiety

• Handle objections like a pro — without pressure, without apology

• Partner with your technicians to create a seamless service experience

• Follow up in ways that make customers feel valued long after they drive away​

​

6 units. 14 lessons. Real skills. Immediate results.

​

This isn't theory. Every lesson is built around what actually works on the drive lane — practical tools you can apply the moment you walk back out to your customers.

​

"Gold standard isn't a title. It's a decision you make every single day." — Alana Valino Solis

​

This course is for you if:

• You're just starting out and want to build the right habits from day one

• You've been in the industry for years and know you're capable of more

• You want to be the advisor customers ask for by name

This course is NOT for you if:

• You're satisfied with average

• You think customer experience is someone else's job

​

Enroll today. Your gold standard starts now.

​

​